1. Who we are
Golden Touch Barber ("we", "us", "our") is a barbershop based at 21 Bell Street, London NW1 5BY, United Kingdom. We are the data controller for personal information collected through this website and our shop. You can contact us at hello@goldentouchbarber.co.uk.
2. Information we collect
We collect personal information in the following ways:
- When you contact us — via the contact form, WhatsApp, phone or email: your name, email address, phone number and the content of your message.
- When you book an appointment — your name, contact details, the service requested and any notes you provide.
- When you browse the website — technical information including your IP address, browser type, device type, the pages you visit, and how long you spend on the site. This is collected via Firebase Analytics (see section 5).
3. How we use your information
We use your information to:
- Manage and confirm your bookings
- Respond to your enquiries
- Operate, maintain and improve the website
- Comply with our legal obligations
We do not sell your information, and we do not use it for marketing without your consent.
4. Legal basis for processing
Under UK GDPR, our legal bases for processing your information are:
- Performance of a contract — to deliver the services you have booked.
- Legitimate interests — to operate our business, respond to enquiries, and analyse anonymous website usage.
- Consent — where required for analytics cookies; you may withdraw consent at any time.
5. Cookies & analytics
This website uses Firebase Analytics (a Google service) to understand how visitors use the site so we can improve it. Firebase Analytics may set cookies and collect anonymised information including approximate location, device type and pages viewed. No directly identifying information is collected by this service.
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on or by blocking cookies in your browser settings.
The website also embeds third-party content from Google Maps, Google Fonts, Instagram and a video CDN. These services may set their own cookies subject to their own privacy policies.
6. How long we keep your information
We keep your booking and enquiry information for as long as needed to provide our services and for a reasonable period afterwards (typically 24 months) for record-keeping and legal compliance. Analytics data is retained according to Firebase Analytics' default settings (currently 14 months).
7. Sharing your information
We do not share your personal information with third parties, except:
- Service providers who help us operate the website (e.g. Firebase, our hosting provider) — bound by their own privacy and security obligations.
- Where we are required by law, a court order, or a regulatory authority.
8. Your rights
Under UK GDPR, you have the right to:
- Access the personal information we hold about you
- Correct any information that is inaccurate or out of date
- Request that we delete your information ("right to be forgotten")
- Restrict or object to our processing of your information
- Request a copy of your information in a portable format
- Withdraw consent at any time
- Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk
To exercise any of these rights, email us at hello@goldentouchbarber.co.uk.
9. Security
We take reasonable technical and organisational measures to protect your personal information against loss, misuse and unauthorised access. No method of transmission over the internet is 100% secure, but we work hard to use industry-standard practices.
10. Children's privacy
Our website is not directed at children under 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.
11. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the bottom of this page will reflect any changes. We encourage you to review this policy periodically.
12. Contact
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at hello@goldentouchbarber.co.uk or in writing at 21 Bell Street, London NW1 5BY.
Last updated: 11 May 2026